Last updated: 27/06/2026]
Welcome to Krafty Kreations (“we”, “our”, or “us”). We are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly.
This Privacy Policy explains how we collect, use and protect your personal data when you visit https://krafty-kreations.co.uk or purchase from us.
1. Who We Are
Krafty Kreations
Website: https://krafty-kreations.co.uk
Email: sales@krafty-kreations.co.uk
If you have any questions about this Privacy Policy or your personal information, please contact us using the email above.
2. Information We Collect
When you use our website, we may collect the following information:
Information you provide
- Name
- Billing and delivery address
- Email address
- Telephone number
- Personalisation details for your order
- Payment information (payments are processed securely by third-party payment providers—we do not store your card details)
Information collected automatically
- IP address
- Browser type
- Device information
- Website usage data
- Cookies
3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Create personalised products
- Contact you regarding your order
- Process refunds or returns
- Improve our website and customer experience
- Prevent fraud
- Meet our legal obligations
If you choose to receive marketing emails, we may also use your email address to send promotions and updates. You can unsubscribe at any time.
4. Legal Basis for Processing
Under UK GDPR, we process your personal information because:
- It is necessary to fulfil your order.
- It is required to comply with legal obligations.
- It is in our legitimate business interests.
- You have given consent (for marketing communications).
5. Payment Processing
Payments are securely processed by trusted third-party providers such as:
- PayPal
- Stripe
- WooPayments
- Klarna
- Apple Pay
- Google Pay
We never receive or store your full payment card details.
6. Sharing Your Information
We only share your information when necessary to operate our business, including:
- Royal Mail
- Evri
- DPD
- Courier companies
- Payment providers
- Website hosting providers
- Accounting services where legally required
We never sell your personal information.
7. Cookies
Our website uses cookies to:
- Keep your shopping basket working
- Remember your preferences
- Improve website performance
- Analyse visitor behaviour
- Support security
You can control cookies through your browser settings.
8. Analytics
We may use services such as:
- Google Analytics
- Google Search Console
- Microsoft Clarity
These help us understand how visitors use our website.
9. Marketing
If you subscribe to our newsletter, we may send:
- New product announcements
- Offers
- Promotions
- Seasonal updates
You can unsubscribe at any time using the link in our emails.
10. Data Retention
We only keep your information for as long as necessary.
Order records may be retained for up to 6 years to comply with UK tax and accounting regulations.
11. Your Rights
Under UK GDPR you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent
To exercise any of these rights, please contact us.
12. Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss or misuse.
However, no internet transmission is completely secure.
13. Third-Party Links
Our website may contain links to other websites.
We are not responsible for the privacy practices of third-party websites.
14. Children’s Privacy
Our website is not intended for children under 18 years of age.
We do not knowingly collect personal information from children.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the revised update date.
16. Contact Us
Krafty Kreations
Website: https://krafty-kreations.co.uk
Email: sales@krafty-kreations/co.uk